ENGLISH

POLICIES THAT DETERMINE THE RIGHTS AND DUTIES
OF THE ARTISTS OR THE GALLERIES THAT REPRESENT THEM

RIGHTS

1- Original Art, Virtual Gallery duly registered
before Internik and filed with physical address 2055 Walkers Line, Suite 247, Burlington, ON, Canada L7M4B5, and
in her capacity as Promoter of Original Art, ortorga
The following rights for Artists, Galleries and
International Interior Designers.

The Artists will have the right to:

1- Free exposing his works in Original Art,
without quantity or price limits.
For this, they commit to send their works properly
Digitized or photographed in high resolution to a
Minimum of 150 dpi.

2- Set the minimum price desired for each Original Work
in American Dollars. For this you must take into account
that 20% of this value is deducted by concept
of Commission of Sale assigned to Original Art 
in its quality of promoter of the Work and the value of 
the delivery of the Work to your buyer via Certified 
Courrier and Insured.
See tables with the shipping values in the appendix 
Delivery.

3- Keep the original work in perfect condition
until the moment of its sale.
Once the Original Art Gallery had made the sale,
notify the artist with all the details of the
recipient to proceed with the shipment.
Once it is sent to the buyer, said work will be given
low of the gallery. Said Work will remain as "SOLD:

4- Receive the value of your sales 
on a monthly basis (cut on the 30th of each month) 
by means of a direct transfer to your Bank account.

5- Having direct contact with the client when it comes to
Works on request.

HOMEWORK

The Artists Compromise to:

1- Provide the Swift number of your bank account
in order to receive there money turns
corresponding to your sales.

2- Maintain in perfect condition each ORIGINAL painting that had been consigned to Original Art, and make the shipment of it within 3 days after the sale of the work,
to the destination and recipient that Original Art provides
opportunely.

SPANISH

POLITICAS QUE DETERMINAN LOS DERECHOS Y DEBERES
DE LOS ARTISTAS O LAS GALERIAS QUE LOS REPRESENTEN

Derechos

1- Original Art, Galeria Virtual debidamente registrada
ante Internik y radicada con direccion fisica 2055 Walkers Line, Suite 247, Burlington, ON, Canada L7M4B5, y
en su calidad de Promotora de Arte Original, ortorga
los siguientes derechos para Artistas, Galerias y
Diseñadores de Interiores a nivel internacional:

Los Artistas tendran derecho a:

1- Exponer Gratuitamente sus obras en Original Art,
sin límites de cantidad o precio.
Para ello Se comprometen a enviar sus obras debidamente
Digitalizadas o fotografiadas en alta resolucion a un
Minimo de 150 dpi.

2- Fijar el precio minimo deseado para cada Obra Original
en Dolares Americanos. Para ello debe tener en cuenta
que de dicho valor se descontara el 20% por concepto
de Comision de Venta asignado a Original Art en su calidad
de promotor de la Obra y del valor del envio de la Obra
a su comprador via Courrier Certificado y Asegurado.
Ver tablas con los valores de envio en el apendice Delivery.

3- Conservar la Obra original en perfecto estado
hasta el momento de su venta.
Una vez la Galeria Original Art hubiere hecho la venta,
notificará al artista con todos los detalles del
destinatario para que éste proceda a hacer el envío.

Una vez sea enviada al comprador, dicha obra será dada
de baja de la galería. Dicha Obra quedará como "VENDIDA:

4- Recibir el valor de sus ventas en forma mensual
(corte al 30 de cada mes) mediante Giro directo a su
cuenta bancaria.

5- Tener contacto directo con el cliente cuando se trata de
Obras por encargo.

DEBERES

Los Artistas Se Comprometen a:

1- Proporcionar el número Swift de su cuenta bancaria
con el objeto de recibir allí los giros del dinero
correspondiente a sus ventas.

2- Mantener en perfecto estado cada pintura ORiGINAL que hubiera consignado a Original Art, y hacer el envio de la misma dentro de los 3 dias siguientes a la Venta de la obra,
al destino y destinatario que Original Art le suministre
oportunamente.

El artista o la galería que lo representa, se compromete
a utilizar un courrier Internacional reconocido que
maneje códigos de seguimiento online.
El artista o la galería que lo represente, se compromete
a empacar la obra acorde con nuestras especificaciones:

- Bazooka extensora plástica, de cartón o de PVC,
protectora de la obra debidamente enrollada con papel de
protección intermedio.
Empaque exterior en carton debidamente sellado.
- Cuadros chicos (30x40 cms o inferior)
Serán enviados debidamente protegidos con material de
bombas plasticas, papel de seda para el Frente de la obra
y caja protectora de cartón, debidamente cerrada y sellada.

No Se aceptan reproducciones bajo ninguna circunstancia.

El Artista o la galeria que lo represente, se comprometen a
Suministrar Obras Originales exclusivamente.
En caso de recibir alguna reclamacion por parte del
comprador, es el artista quien responde por la calidad y
originalidad de su obra, quedando
Original Art, excenta de toda responsabilidad.

3- Suministrar su Skype Name, Messenger Number y su e mail
para contactarle directamente.

4- Reportar los acuerdos que se hubieren hecho directamente
con el comprador, (En el caso de obras por encargo) con el fin de canalizar su verificación
y entrega.

5- El artista tiene el deber de tramitar todos los pagos
por intermedio de Original Art y su sistema de
transacciones seguras.
Original Art nó tendrá ninguna responsabilidad ni con
el comprador ni con el vendedor, si el artista acuerda
pagos directos.

6- El artista se compromete a notificar a esta galeria
en el mismo momento en que hubiese vendido su obra en
forma directa a otro cliente. La Obra consignada virtualmente a Original Art dejara de ser promovida por Original Art a partir de dicha notificacion escrita
mediante correo electronico.

Nota: Original Art se reserva el derecho de admisión tanto de obras como de Artistas.

JUSTU POLICIES

POLICIES

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.

Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven’t registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer – It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Privacy Policy

Welcome to JUSTU Privacy Policy!

JUSTU. Multired, (“we”, “our”, “us”, or “Printful”) respects the privacy of its users and is fully committed to protect their personal data and use it in accordance with data privacy laws. This Privacy Policy describes how we collect, use, and process any personal data that we collect from you—or you provide to us—in connection with your use of our website (www.printful.com) or our mobile apps and our print-on-demand services (collectively, “Services”). By accessing or using our Services, you signify your understanding of the terms set out in this Privacy Policy.

We do not knowingly collect, maintain, disclose, or sell the personal information about users under the age of sixteen (16). If you are under the age of 16, please do not use our Services. If you are under the age of 16 and have used our Services, please contact us at the email address below so that we may delete your personal information.

If you use our Services only for your personal use, you are to be considered as the “User” and for the purpose of the General Data Protection Regulation (“GDPR”), we are the data controller.
If you use our Services to execute orders and deliver products to third parties, you are to be considered as the “Merchant” and with regard to your contact details and the other data listed in Section 1 below, we are the data controller. Where we act on a Merchant’s behalf to fulfil an order with regard to the Merchant’s customer, we are a data processor: please see our Data Processing Terms.

Note that while our Services may contain links to other websites or services, we are not responsible for each respective website’s or service’s privacy practices and encourage you to be aware of this when you leave our Services and carefully read the privacy statements of each and every website and service you visit. This Privacy Policy does not apply to third-party websites and services. If you wish to contact JUSTU regarding your personal data or this Privacy Policy, please contact us at multiredcanada@gmail.com

1. Information we collect

1.1. Information collected about Users and Merchants and how we use it

Where you are a User and it is necessary to fulfil our contract with you for the purposes of providing, maintaining, or improving our products and Services (including, to the extent permitted by applicable law, any matters in our legitimate interests with respect to the Services), we will conﬁrm your identity, contact you, provide customer support (including via chat, in the comment section of our blog, or other platforms, where you may reach us), operate your account with us and invoice you. For the aforementioned purposes, we collect information that may contain the following personal data:

Name;
Company name;
Shipping information;
Email address and phone number;
Payment and billing information (payment method details, first and last digits of your payment card);
Order handling information

If you have given your consent when registering your account, when subscribing to our newsletter or blog, or shared your email address or other personal data with us to receive any other information (for example, our list of sub-processors), we will process your email address to send you the informative and/or promotional materials, to which you have subscribed to, for example, newsletters, advertisements of our Services and other information about our Services that you have requested.

At any point in time you can unsubscribe from receiving the above-mentioned information in our email footers and through your notiﬁcation settings on Printful or in JUSTU website, we will not sell, resell or rent the contact details

When you call our customer support phone line, we may monitor or record the call to ensure the quality of our customer support. If you have a Printful account, we will retain the recording for as long as you have an account. If you do not have an account, we will delete the recording within 12 months or retain it, if it will be needed to resolve disputes between you and us.

By using cookies and similar technology on our website, we may collect data such as information on your device, your preferences and information filled while visiting our website, your interaction with the website, and other information used for analytical, marketing, and targeting activities (including unique visits, returning visits, length of the session, actions carried out in the webpage). Learn more about how we use cookies on our website and how to opt out of interest-based advertising by clicking here.

As it is in our legitimate interests to ensure our network security, give you access to and to improve our Services, we also collect the following technical usage data:

How and when you access your account;
Information about the device and browser you use;
IP address and device data.

1.2. Information collected about our Merchant’s Customers

Where we act on a Merchant’s behalf to fulfil an order with regard to the Merchant’s customer (i.e. an end user of our Services), we are a data processor and we collect information relating to the Merchant’s customer, such as personal data relating to the end user of our Services, any personal data in the printing content (where applicable), personal data revealed during the use of any Printful or JUSTU services, including name, email address, phone number, shipping address, and other information about the Merchant’s customers.

If you are a customer of the Merchant (an end user of our Services), the Merchant is the data controller with regard to your personal data and should provide you the information on how your personal data is collected and processed when using our Services. Please read the Merchant’s privacy policy for further information. The Merchant is your contact for any questions you have about how it handles your personal data.

2. Sharing personal data with third parties

In order for JUSTU to provide you with our Services, we work with third parties (“Third Party Service Providers”) with whom we share personal data to support these Services.

Information you have provided to us during the use of our Services, including technical usage data, is shared with third parties who provide hosting and server co-location services as well as data and cyber security services.

Your email address and other contact details you have provided to us and your messages to our customer service is shared with communication, email distribution, and content delivery services as well as customer support system providers.

Information regarding your purchases and payments is shared with billing and payment processing services, fraud detection and prevention services, accounting and ﬁnancial advisors.

Information regarding your use of our website and other information received from cookies and similar technology is shared with web analytics, session recording, and online marketing services.

Information on your account, purchases and preferences can be shared with marketing services.

Insofar as reasonably necessary to defend our legal rights, we may share your personal data with our legal advisors.

We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.

In certain circumstances, we are required to share information with third parties to comply with legal requirements or requests, as well as to protect our, or a third party’s, lawful interests. We will also disclose your information to third parties in and outside your country only to the extent allowed by applicable law, including:

to a prospective purchaser or purchaser that acquires all or substantially all of us or our business;
to a third party in the event that we sell or buy any business or undergo a merger, in which case we may disclose your information to the prospective buyer of such business; and
to a third party if we sell, buy, merge or partner with other companies or businesses, undergo a reorganisation, bankruptcy, or liquidation; or otherwise undertake a business transaction or sell some or all of our assets. In such transactions, your information may be among the transferred assets.

3. Retention periods

We may retain your personal data for as long as we have a Printful Services account or any of the above mentioned legal basis for personal data processing still exists. For example, if you unsubscribe from our marketing, newsletter, or blog emails, we will stop the processing of the personal data for such purposes. If you have used our Services without creating a Printful account, we will keep your personal data as long as necessary to comply with our legal obligation to retain information relating to provision of services, for example, for tax purposes.

After terminating your relationship with us by deleting your account or otherwise ceasing to use our Services, we may continue to store copies of your (and in regard to Merchants, your customers’ personal data) as necessary to comply with our legal obligations, to resolve disputes between you and us (or you and your customers), to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests (to the extent that we are permitted by the applicable law to continue to store copies to protect our legitimate interests).

4. Data subject’s rights

If you are a User or Merchant located in the European Economic Area or the United Kingdom, in accordance with European Union and United Kingdom data protection regulations, you have certain rights with respect to your personal data. You have the right to request access to your personal data; in certain circumstances to correct, amend, delete, or restrict the use of your personal data by logging into your Printful account or by reaching us using the contact information provided below. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we are not required to process your data to meet a contractual or other legal requirement). These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to retain, are permitted by law to retain, or have compelling legitimate interests in retaining (to the extent that applicable law permits us to retain such information based on our legitimate interests).

Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority. If you are a customer of a Merchant (an end user of our Services), please direct your concern to the relevant Merchant in the first instance.

5. Information security

We seek to use reasonable organizational, technical, and administrative measures to protect the conﬁdentiality, integrity, and availability of personal data. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your Printful account, limit access to your computer and browser by signing out after you have ﬁnished your session, and avoid providing us with any sensitive information.

6. International transfers of data

All the information you provide may be transferred or accessed by our parent company in the United States or Canada our affiliate companies and subsidiaries in other countries, such as Latvia and Spain, and our Third Party Service Providers (as described above) for the provision of our Services as described in this Privacy Policy.

When we transfer your information globally, we take necessary measures to ensure adequate protection of your information, including where required by applicable law entering into the European Commission’s Model clauses for the transfer of personal data to third countries (i.e., the standard contractual clauses), or transferring to a recipient certified to EU-US Privacy Shield of the US Department of Commerce.

7. California privacy rights

If you are a resident of the State of California and you have provided your personal information to us, you have certain rights under the California Consumer Privacy Act of 2018 (“CCPA”). You have the right to request that we disclose what personal information we collect, use, disclose, and sell. Contact us to exercise your right to know. You have the right to request deletion of your personal information we collect and maintain. You can exercise this right by deleting your account in your account Settings. In case you delete your account we will only retain information regarding your purchases and payments to comply with our legal obligations.

We will verify requests to exercise your California Privacy Rights requiring you to log into your Printful account. You have the right not to be discriminated against by us for exercising any of your rights under the CCPA.

We disclose your personal information to third parties for the commercial purpose of providing you interest-based advertising. You have the right to opt out of the sale of your personal information by declining our cookies or by deleting all cookies stored in your browser and setting up your browser to block cookies being saved.

Click here to request or delete your data.

8. Privacy Shield Notice

Our Partner Printful, Inc. is located in the United States, so your information may be processed in the United States. As our affiliates are also located in the EU, we are also bound by GDPR.

Printful participates in and has certified with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (hereinafter – Privacy Shield) regarding the collection, use, retention and other processing activities of your personal data that is transferred from the EU, UK or Switzerland to the United States.

You can find out more about the Privacy Shield principles and verify our registration information here by searching for “Printful”.

In accordance with the Privacy Shield, Printful is responsible for (a) processing your Personal data originating in EU, UK or Switzerland in accordance with the principles of Privacy Shield and (b) any onward transfers to third party acting as an agent on our behalf. We ascertain that any such agent will process your information only for a limited and specified purpose, in a manner consistent with the Privacy Shield and provide at least the same level of privacy protection as required by the Privacy Shield. If such agents, which we have engaged to process your personal data on our behalf, fail to do so, we remain liable in accordance with the Privacy Shield, unless we prove that we are not responsible for the event giving rise to the damage.

With respect to the Privacy Shield, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the Privacy Shield, Printful commits to resolve complaints about our collection or use of your personal information. EU, UK and/or Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Printful at privacy@printful.com.

Printful has further committed to refer unresolved Privacy Shield complaints to American Arbitration Association, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit American Arbitration Association for more information or to file a complaint. The services of American Arbitration Association are provided at no cost to you.

Under certain conditions, more fully described on the Privacy Shield website, including when other dispute resolution procedures have been exhausted, you may invoke binding arbitration.

9. Privacy Policy changes

Any changes we make to this Privacy Policy in the future will be posted on this page. Therefore, we encourage you to check this page frequently from time to time.

10. Contact information

If you have any questions about your personal data or this Privacy Policy, or if you would like to ﬁle a complaint about how we process your personal data, please contact us by email at: multiredcanada@gmail.com, or by using the contact details below:

USA AND CANADA:

Att: David Munoz
Address: 2055 Walkers Line Suite 247
Burlington, ON, L7M4B5

Residents outside of the European Economic Area:

Printful Inc.
Attn: Data Protection Officer
Address: 11025 Westlake Dr
Charlotte, NC 28273
United States

Residents of the European Economic Area:

AS “Printful Latvia”
Attn: Data Protection Officer
Address: Ojara Vaciesa iela, 6B,
Riga, LV-1004,
Latvia

ABOUT PRODUCTS

Order failed to deliver

If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed by your customer, it’ll be returned to the default return address.

For JUSTU and Printful orders, this means that they’ll be sent back to the facility that sent them out. When that happens, you’ll get an email from us that your order arrived back at our facility. We’ll then hold on the order for 28 days at no cost. During this time, contact your customer.

if their order couldn’t be delivered

We were notified that your order is being returned by the shipping carrier because [reason]. If you want us to reship the order, please confirm your address.

IMPORTANT

JUSTU and Printful charges shipping costs for reshipments.

In case of Customer provides the wrong address THE CUSTOMER will cover those costs and pay extra.

How to minimize carrier returns

In most cases, orders are sent back because customers provide an address that’s incorrect, incomplete, or illegible. To minimize problems with addresses:

Please be careful and double-check that you’ve added the correct address.

To make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup.
https://tools.usps.com/go/ZipLookupAction!input.action

Order returned by the customer

Sometimes customers might want to return their newly purchased products. Usually, it’s because they’ve ordered the wrong size or just don’t want the items anymore.

OUR customers MUST contact US before returning any products.
That way, we can share the customer’s options on how to proceed with the order.

Damaged & mislabeled items

At JUSTU and Printful, we pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement.

If that is the case, the customer MUST share a detailed description of the problem and add quality photos where we can see the issue. We’ll be happy to assist and reship the product for you.
Then, once we have the photos, file a problem report in our JUSTU- Dashboard no later than 4 weeks after the product has been received by your customer. Our customer service team will get in touch with you and figure out the best solution.

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, let us know by email as soon as you can.(We do not accept returns or claims after those 3 days of receiving the merchandise)

The return address is set by default to the JUSTU- Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

JUSTU and Printful do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer – It is best to contact us before returning any products. We do not refund orders for buyer’s remorse.

Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size.

therefore JUSTU-Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Size exchanges

Wrongly ordered sizes won’t be eligible for refunds from JUSTU-Printful’s side either. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.

Our return policy doesn’t cover products ordered in the wrong size. Because of that, we won’t be able to issue you a refund for the order. Thank you for understanding.

Order was lost in transit

All of JUSTU- Printful’s shipping methods have tracking, although the accuracy may differ for some carriers. If it’s past the estimated delivery date and your customer still hasn’t received their order, the package might be lost in transit.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double check that your customer got in touch with their local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but your customer thinks they haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

Step 1: We will Make sure that the order is actually lost in transit

Find the tracking link in one of our order notification emails and look at the tracking log.

If you see limited or no entries in the tracking log, the package was most likely lost in transit (jump to Step 2).

If you do see entries in the tracking log:

We just checked that your package is still being tracked and it’s supposed to arrive by [date]. According to tracking, it might just be stuck at some point during the delivery. Please give a couple of more days for the package to show up. If the package still hasn’t arrived, let us know no later than 4 weeks after the estimated delivery date.

Be mindful of the events that may impact shipping times and communicate any delays customers should expect. You can take a look at how Printful communicated potential delays due to Covid-19.

Step 2: Confirm the shipping address if it’s past the estimated delivery time

Check that you entered the correct shipping address:

May we please ask you to double-check the shipping address you used for this order? Let us know if it was correct or send us the updated address.

If the address was correct:

We’re glad that the address was correct. If your package still hasn’t arrived, then we recommend getting in touch with your local post office to see if your order is there. You can also check in with your neighbors to ask if they might have seen your package.
If the address was incorrect, then the package will be sent back to the return address and we’ll contact you for an updated address when we receive the returned package.

If we don’t receive the package:

We’re sorry to hear that the address was incorrect. The package should be sent back to us and we’ll update the shipping address and reship it for you. Please note that you’d be responsible for the shipping costs, so let us know how you’d like to proceed.

Step 3: Submit a problem report

If the customer’s shipping address was correct and the order still hasn’t arrived:

We must submit a problem report and our customer support will find a resolution for you.
We usually cover the costs of reprinting and shipping replacement orders.

The package is marked as delivered but
you haven’t received it yet

If the shipment’s tracking states that it was delivered, but the customer hasn’t received it, JUSTU-Printful won’t cover the cost of reshipping or refunding the order.

Sometimes packages can be left in an unexpected location at the customer’s address so it’s worth checking up on.

We’re sad to hear that you haven’t received your order yet. Our team checked the shipment’s status and we see that the carrier has marked it as delivered. We recommend you to inquire if any additional details were left by the delivery staff. Please note that we don’t cover refunds due to carrier errors.

Frustration with lost in transit orders?

Our Customers should know that products are made on-demand and that shipping times should be added on top of the fulfillment.
Possible shipping delays from the get-go could happen.
Due to [reason], order fulfillment and shipping may take longer but your order is on its way!